Intercom is making a pointed claim to SaaS and support leaders: in customer service, a tightly focused, post-trained model can now outperform general-purpose frontier AI. With Fin Apex 1.0, the 15‑year‑old customer service platform is betting that deep domain specialization—not… Read More »Intercom’s Fin Apex 1.0 Shows How Domain-Specific AI Can Beat Frontier Models in Customer Support
Anthropic is adding a new layer to how enterprises can buy and deploy AI. The San Francisco-based startup has launched Claude Marketplace, a program that lets organizations with existing Anthropic spend commitments use a portion of that budget to purchase… Read More »Inside Anthropic’s Claude Marketplace: A New Channel for Enterprise AI Tools
Customer experience (CX) platforms have quietly become one of the most powerful—and least monitored—AI engines in the enterprise. They ingest billions of unstructured interactions a year from surveys, review sites, social feeds, and call centers, then trigger automated workflows that… Read More »Your CX Stack Is Already an AI Attack Chain: Lessons from the Salesloft/Drift Breach